Privacy policy

Privacy Policy

Last updated: March 17, 2026

At Sylra Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our store.

Information We Collect

We may collect the following information when you use our store:

  • Contact details (name, email, shipping & billing address, phone number)

  • Payment information (processed securely via our payment providers)

  • Order details (items purchased, cart activity, preferences)

  • Device and usage data (IP address, browser type, interactions on our site)

  • Communication data (messages or inquiries you send to us)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Improve our website and shopping experience

  • Send order updates and, if you opt in, marketing emails

  • Prevent fraud and ensure security

Sharing Your Information

We may share your information with trusted third parties to operate our business, including:

  • Shopify (our e-commerce platform)

  • Payment providers and shipping partners

  • Marketing and analytics services

These partners only use your information as necessary to provide their services.

Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data

  • Correct or delete your data

  • Opt out of marketing communications

You can contact us anytime to exercise your rights.

Data Security & Retention

We take reasonable steps to protect your information. However, no method of transmission is completely secure.

We retain your information only as long as necessary to fulfill orders and comply with legal obligations.

Children’s Privacy

Our store is not intended for children under 16, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have any questions or requests, please contact us:

Email: info@sylrastudio.com